Terms & Conditions

Important: By accessing or using Pillowo services, you agree to be bound by these Terms & Conditions. If you disagree with any part, you may not access our services.

1. Acceptance of Terms

These Terms & Conditions govern your use of Pillowo's website, mobile applications, and services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Services Description

Pillowo operates as an online platform connecting travelers with accommodation providers. We facilitate hotel bookings and provide travel related information but do not own or operate the hotels listed on our platform.

2.1 Booking Services:

• We display hotel information, availability, and pricing
• We process booking requests and payments
• We provide customer support for booking related queries
• We facilitate communication between users and hotels

3. User Accounts

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Updating your information to keep it current

4. Booking and Payments

4.1 Booking Process:

• All bookings are subject to availability
• Prices are dynamic and may change without notice
• We act as an intermediary between you and accommodation providers
• Booking confirmation is subject to payment verification

4.2 Payment Terms:

• We accept various payment methods including credit/debit cards, net banking, and digital wallets
• All payments are processed through secure payment gateways
• Additional charges may apply for special requests
• Currency conversion rates are determined by your bank

5. Cancellation and Refunds

5.1 Cancellation Policy

Cancellation policies vary by hotel and room type. Please check the specific cancellation policy before booking.

5.2 Refund Processing

• Refunds are processed according to the hotel's cancellation policy
• Processing time may take 7-10 business days
• Refunds are credited to the original payment method
• Bank processing fees may apply

6. User Responsibilities

As a user, you agree to:

• Use the services only for lawful purposes
• Provide accurate and truthful information
• Respect the privacy of other users
• Not engage in fraudulent activities
• Not attempt to circumvent our security measures

7. Intellectual Property

All content on our platform, including text, graphics, logos, and software, is the property of Pillowo or its content suppliers and is protected by intellectual property laws.

8. Limitation of Liability

Pillowo shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our services
• Unauthorized access to your transmissions
• Statements or conduct of any third party
• Any other matter relating to our services

9. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.